Iraqi Airways renews contract with SITA

Partnership is set to improve passenger and baggage management systems

Iraqi Airways has renewed its partnership agreement with SITA, a leading information technology services provider in the air transport sector.

The extension will allow Iraqi Airways and its partners to maintain and improve passenger and baggage management systems.

According to Iraqi Airways, the key to upgrading the travel experience will be the implementation of SITA’s Flex Hybrid system, which will speed up passenger processing at Baghdad and Basra airports, providing staff quick and secure access to systems through cloud infrastructure with high flexibility and scalability to meet fluctuating demand.

Iraqi Airways will also boost its baggage management capabilities with SITA Bag Manager Online, which offers advanced visibility of each bag’s journey.

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The solution tracks every bag that is loaded onto a plane, a ULD or a cart, matching each bag with departing passengers, tracking them in real-time throughout the airport, and ensuring they're loaded onto the correct plane, offering passengers peace of mind and allowing staff to focus on more complex tasks.

Finally, SITA’s Information Display System will revamp the airline’s flight display systems, with a sleek interface that keeps travellers fully informed with up-to-the-minute automatic updates on changing flight departure or arrival times.

Hani El Asaad, President, Middle East & Africa, SITA, said of the extended partnership: "Data and connectivity remain the backbone of our industry, and ensuring fast, secure and reliable connections is crucial for optimising airline operations and improving the passenger experience. 

“This partnership marks a significant milestone in the evolution of air travel technology in the Middle Eastern region, exemplifying our dedication to transforming travel and transport through cutting-edge solutions."

For more information, visit www.flyiraqiairways.com

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